Privacy Statement

Information Collection and Use

Ande Jewelry & Mineral Co. is the sole owner of the information collected on www.andegem.com. We collect information from our users at several different points on our Web site.

Registration
In order to purchase from www.andegem.com, a user must first complete the registration form. During registration a user is required to give the following contact information: Name, Street address, email address and phone number. This information is essential for the customer’s order to be processed and delivered. It is optional for the user to provide demographic information (such as income level and gender). This information is used only by Ande Jewelry & Mineral Co. to better serve and protect its valued customers.  

In cases wherein online registration and purchase isn’t available or should the user prefer otherwise, registration and purchase may be done by calling our toll free number 1-877-588-6767 (for U.S. only) or 213-239-6767 (for international users) from 9:30 am to 5:30 pm (PST) mondays thru fridays. In this case, products will be shipped out only after payment thru certified check, money order, or personal check have been cleared.

Cookies
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site.  

Log Files
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Please note that the access logs collected for www.andegem.com contains more information than just IP addresses. They also let us know what operating system/Internet browser you use and what pages on our site you have viewed. As with your IP address, this information is not linked to personally identifiable information and is used in aggregate to ensure the functionality of the site for our visitors.

Sharing
We use FedEx to ship orders, and PayPal to handle all online financial transactions. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. Shipping from Andegem.com is handled by FedEx, which requires a physical street address. FedEx will not deliver to a Post Office Box and requires a signature upon receipt of all packages. To view the FedEx privacy policy, please click on the link below:

http://www.fedex.com/us/privacypolicy.html

Providing an absolutely secure environment for all financial transactions is of primary importance to Andegem.com. To this end, unless requested otherwise by a customer, we conduct all online transactions through PayPal (the secure account-based online payment system). We believe this is the best way to protect our customer’s consumer rights, privacy and security. To see PayPal’s privacy policy, please click on the link below:

http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/privacy-outside

Payments thru certified check, money order, or personal check are also accepted. However a considerable amount of delay is expected since all payments have to be cleared by the banks before shipment is made.

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our web site.

Links
This Web site contains links to other sites. Please be aware that we, Ande Jewelry & Mineral Co. are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Security
This website takes every precaution to protect our users’ information. When users submit information via the website, your information is protected both online and off-line.

All of our users’ information is restricted in our offices. Only employees who need the information to perform a specific job (for example a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.

If you have any questions about the security of your information at our website, you can send an email to privacy@andegem.com.

Supplementation of Information
In order for this website to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources, such as the JBT and other industry trade associations. We use this information to ensure that the data we have is as up-to-date as possible.

Special Offers
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications when registering.

Correction/Updating Personal Information:
If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done by emailing our Customer Support department (support@andegem.com) or by logging into your account and updating your personal information.

Choice/Opt-out
Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our registration form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists.

Users who no longer wish to receive our newsletter may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at support@andegem.com.

Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.